Terms and Conditions

SSDCheck.com

Operated by Serene Solutions Limited
Hong Kong SAR

Effective Date: August 18, 2025
Last Updated: August 18, 2025

1. Agreement and Acceptance

1.1 Binding Agreement

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Serene Solutions Limited (“Company,” “we,” “us,” or “our”), a company incorporated under the laws of Hong Kong SAR, regarding your use of SDDCheck.com (“Website”) and our due diligence services (“Services”).

1.2 Acceptance

By accessing our Website, placing an order, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services.

1.3 Authority

You represent and warrant that you have the legal authority to enter into this agreement on behalf of yourself and/or your organization, and that you are at least 18 years of age.

Company Details:

Legal Name: Serene Solutions Limited
Registration: Hong Kong Companies Registry
Business Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong
Contact Email: info@sddcheck.com

2. Service Description

2.1 Due Diligence Services

SDDCheck provides AI-powered business intelligence and due diligence services, including but not limited to:

Basic Verification Package (HK$1,800):

Company registration verification
Basic background checks
Online presence analysis
Financial standing overview
Professional report delivered within 24-48 hours

Standard Due Diligence Package (HK$3,000):

Comprehensive company profiling
Financial health analysis
Legal compliance verification
Competitive landscape assessment
Key personnel background checks
Detailed report delivered within 2-3 business days

Premium Comprehensive Package (HK$4,200):

Deep market analysis
Advanced risk assessment with scoring
Strategic recommendations
Comprehensive stakeholder analysis
Full detailed report plus executive presentation delivered within 3-5 business days

2.2 Service Limitations

Our Services are limited to:

Research and analysis of publicly available information
Professional business intelligence and risk assessment
Informational reports for business decision-making purposes
Compliance with Hong Kong laws and international standards

3. User Obligations and Restrictions

3.1 Legitimate Use

You agree to use our Services solely for legitimate business purposes, including:

Vendor and supplier verification
Business partner due diligence
Investment decision support
Risk assessment and fraud prevention
Compliance and regulatory requirements

3.2 Prohibited Uses

You agree NOT to use our Services for:

Illegal activities or unlawful purposes
Harassment, stalking, or personal vendettas
Violating privacy rights or applicable laws
Circumventing or attempting to circumvent our security measures
Reselling or redistributing our Services without authorization
Competitive intelligence against SDDCheck or Serene Solutions Limited

3.3 Individual Investigations

For investigations involving individuals, you warrant that:

You have a legitimate business need for such investigation
You will obtain appropriate consent where required by Hong Kong’s Personal Data (Privacy) Ordinance
The investigation is limited to professional business capacity only
You will not use the information for personal or non-business purposes

3.4 Information Accuracy

You agree to provide accurate and complete information when placing orders, including:

Correct target company or individual names
Accurate contact and billing information
Truthful representation of your business relationship needs
Prompt notification of any errors or changes

4. Order Process and Payment Terms

4.1 Order Placement

Orders are placed through our secure online form system. By submitting an order, you make an offer to purchase our Services subject to these Terms.

4.2 Order Acceptance

We reserve the right to accept or decline any order at our sole discretion. Order acceptance occurs when we send order confirmation via email and begin investigation work.

4.3 Payment Terms

Payment Due: Full payment is required upon order placement
Payment Methods: Credit cards, bank transfers, and approved digital payment methods
Processing: Payments are processed securely through third-party payment processors
Currency: All prices are quoted in Hong Kong Dollars (HKD)
Taxes: Prices include applicable Hong Kong taxes

4.4 Refund Policy

Full Refund Conditions:

Cancellation within 1 hour of order placement (before investigation begins)
Our inability to complete the investigation due to insufficient publicly available information
Service failure to meet stated delivery timeframes without acceptable reason

Partial Refund Conditions:

Delivery of partial information when complete investigation is not possible
Client dissatisfaction with report quality (subject to reasonable assessment)

No Refund Conditions:

Client change of mind after investigation has begun
Information accuracy concerns due to limitations of public sources
Client’s failure to provide adequate target information

4.5 Pricing Changes

We reserve the right to modify our pricing with 30 days’ notice. Pricing changes do not affect orders already placed and confirmed.

5. Service Delivery and Performance

5.1 Delivery Timeframes

Standard Delivery:

Basic Package: 24-48 hours
Standard Package: 2-3 business days
Premium Package: 3-5 business days

Rush Delivery: 12 hours (additional 50% fee)

5.2 Delivery Method

Reports are delivered via secure email to the address provided during order placement. Clients are responsible for:

Providing accurate email addresses
Ensuring email systems can receive attachments
Maintaining secure access to delivered reports

5.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

Natural disasters or extreme weather events
Government actions or regulatory changes
Internet outages or technical system failures
Labor disputes or supplier failures
Pandemic-related restrictions or business interruptions

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, technology, and materials related to our Services, including but not limited to:

Website content, design, and functionality
AI algorithms and research methodologies
Report templates and formatting
SDDCheck and Serene Solutions Limited trademarks and logos
Proprietary research techniques and processes

remain the exclusive intellectual property of Serene Solutions Limited.

6.2 Report Ownership

While you receive a license to use delivered reports for your stated business purposes, we retain ownership of:

Research methodologies and processes used
Template designs and formatting structures
Aggregated and anonymized data insights
Technology and AI improvements derived from your engagement

6.3 Client Use Rights

You are granted a non-exclusive, non-transferable license to:

Use reports for your internal business decision-making
Share reports with professional advisors under confidentiality agreements
Present findings to stakeholders involved in the relevant business relationship

6.4 Use Restrictions

You may not:

Reproduce, distribute, or publicly display our reports without written consent
Reverse engineer our research methodologies or AI systems
Use our reports for commercial resale or redistribution
Remove or alter proprietary notices or confidentiality markings

7. Confidentiality and Data Protection

7.1 Client Confidentiality

We maintain strict confidentiality regarding:

Your identity and business information
Investigation targets and business relationships
Report contents and findings
Payment and billing information

7.2 Data Security

We implement industry-standard security measures:

256-bit SSL encryption for all data transmissions
Secure data storage with encryption at rest
Role-based access controls for personnel
Regular security audits and updates

7.3 Data Retention

Client information: 7 years after last service for legal compliance
Investigation reports: 7 years for business record requirements
Payment records: 7 years for accounting and tax purposes
Marketing data: Until consent is withdrawn or 3 years from last interaction

7.4 Privacy Policy Integration

Our data handling practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

8. Disclaimers and Limitations

8.1 Information Sources

Our reports are based on publicly available information from sources we believe to be reliable, including:

Government databases and business registries
Financial filings and court records
News sources and industry publications
Social media and online business platforms

8.2 No Warranties

We provide our Services “AS IS” and disclaim all warranties, express or implied, including:

Accuracy Guarantees: We cannot guarantee the completeness or accuracy of all information
Fitness for Purpose: Reports may not reveal all material facts relevant to your decisions
Timeliness: Information reflects data available at the time of investigation
Outcomes: We do not guarantee specific business outcomes from using our reports

8.3 Information Limitations

You acknowledge that:

Some information may not be publicly accessible or available
Data accuracy depends on the reliability of public sources
Information may become outdated after report delivery
Additional professional verification may be necessary

8.4 Not Professional Advice

Our Services provide information and analysis only. We do not provide:

Legal advice or legal opinions
Investment recommendations or financial advice
Accounting or tax advice
Professional consulting in regulated fields

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY HONG KONG LAW, OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

9.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY:

Indirect or Consequential Damages: Including lost profits, business interruption, or loss of opportunity
Punitive or Exemplary Damages: Regardless of the legal theory
Third-Party Claims: Against you based on your use of our reports
Decision Outcomes: Resulting from your business decisions based on our reports

9.3 Third-Party Actions

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

Your misuse of our Services or reports
Your violation of these Terms or applicable laws
Third-party claims related to your business decisions
Unauthorized sharing or distribution of our reports

10. Termination

10.1 Termination by You

You may terminate your relationship with us at any time by:

Discontinuing use of our Website and Services
Requesting account closure and data deletion
Providing written notice to info@sddcheck.com

10.2 Termination by Us

We may terminate or suspend your access to our Services immediately if:

You violate these Terms or applicable laws
You engage in fraudulent or harmful activities
We reasonably believe continued service poses risks to us or others
Required by law or regulatory authorities

10.3 Effect of Termination

Upon termination:

Your right to use our Services ceases immediately
Outstanding payments remain due and payable
Confidentiality obligations survive termination
We may retain data as required by law or legitimate business purposes

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

11.3 Dispute Resolution Process

Step 1: Direct Resolution
Contact us at info@sddcheck.com to attempt good faith resolution within 30 days.

Step 2: Mediation
If direct resolution fails, disputes may be referred to mediation through the Hong Kong Mediation Centre.

Step 3: Litigation
Unresolved disputes shall be finally determined by Hong Kong courts.

11.4 Limitation Period

Any claims must be brought within one (1) year from the date the cause of action arose, or such claims are permanently barred.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements and understandings.

12.2 Modification

We may modify these Terms at any time by posting updated Terms on our Website. Material changes will be communicated via email or prominent website notice. Continued use of our Services after changes become effective constitutes acceptance.

12.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

12.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

12.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

12.6 Survival

Provisions that by their nature should survive termination (including confidentiality, intellectual property, and limitation of liability) shall survive termination of these Terms.

13. Regulatory Compliance

13.1 Hong Kong Laws

Our Services comply with applicable Hong Kong laws, including:

Personal Data (Privacy) Ordinance (Cap. 486)
Companies Ordinance (Cap. 622)
Trade Descriptions Ordinance (Cap. 362)
Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615)

13.2 International Compliance

For international investigations, we make reasonable efforts to comply with applicable laws in target jurisdictions, though we cannot guarantee compliance with all foreign legal requirements.

13.3 Regulatory Changes

We reserve the right to modify our Services or these Terms to comply with changing legal or regulatory requirements.

14. Contact Information

14.1 Legal Inquiries

For questions about these Terms:

Email: info@sddcheck.com
Phone: +852 9057 2692
Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong

14.2 Service Support

For service-related inquiries:

Email: info@sddcheck.com
Phone: +852 9057 2692

15. Acknowledgment

By using our Services, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms and our Privacy Policy
You have the authority to enter into this agreement
You will comply with all applicable laws and regulations

Document Version: 1.0
Effective Date: August 18, 2025
Next Review Date: August 18, 2026 + 1 Year